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M-GOVERNANCE: Digitally empowering citizens

M-governance is the narrower term when compares to the e-governance. It is a subset of e-governance. The term reflects the electronic services and applications which are made available to the people via cellular phones, laptop, computers, and wireless internet infrastructure. Because of the increase in adaptability and accessibility of mobile phones, governments are promoting mobile phones.
M-governance objective is to provide citizens the access to public services easily. Being citizen oriented, mobile services are emerged as the new frontier in making information easily accessible to the citizen by the government. In the modern era, rural areas are also easily adapting cellular phones. So, the accurate information is transferred on time to the citizens thus establishing a proper two-way communication between the government and citizens. The use of cellular phones has been prominent in government departments of agriculture, health care, banking, retail trading, utilities, manufacturing etc.
With the technology advancement, the cellular phones are not only used for communication but it has emerged as the strongest technology which has bridged the gap between rural and urban area. It’s been almost two decades of the launch of cellular phones, and despite hurdles, none of the stone is unturned for its reach to rural areas. Besides this, it has created jobs opportunities. It has emerged as a delivery channel for the different kind of services. Anyone can transfer money from one bank account to another through their mobile phones. The government and private agencies have started using cellular phones in the banking and financial sector.


The government of India aims to utilize the applications of cellular phones are focusing on all parts of the country especially in rural areas to build a developed ecosystem for M-Governance in the country. The government of India has implemented various plans as follows:

Under the Digital India plan, E-Kranti envisages provisioning of various E-governance services in the country. The focus of E-Kranti is to transform the e-governance services by expanding the portfolio of Mission Mode Projects.
M-governance plan of Kerala is the one of its kind. It is the first comprehensive project by any state of the country which focuses on to build a centralized platform in which the services of each and every department can be integrated through mobile.
The Ministry of Electronics and Information Technology developed and notified the framework of the m-governance which aims to utilize the massive reach of mobile phones, to enable the easy and round of clock access to public services.



1. Cost saving
2. Proficiency
3. Modernization of public sector organization
4. Added convenience and flexibility
5. Better services to the citizens 6. Interaction between government and citizens


The M-GOVERNANCE is an evolving branch of E-GOVERNANCE which enables delivery of public services over mobile devices through various mobile based channels, such as SMS, USSD, IVRS and mobile applications. The objective of creating the MSDG is to put in place government‐wide shared infrastructure and services to enable rapid development, mainstreaming and deployment of mGovernance services. It enhances interoperability across various public services as well as reduces the total cost of operation of m-Governance services by providing a common pool of resources aggregating the demand for communication and e‐Governance services, and act as a platform for various Government departments and agencies to test, rapidly deploy, and easily maintain m-Governance services across the country.



– SHATAKSHI SHARMA (Systems & Finance)

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