As we all are aware that the main function of TRAI is to regulate telecommunication services. Supporting the same we have some regulations that have come into picture due to the entrant of a new player in the market causing disruption and others to urge the telecom provider to provide better QoS for their customers, the objective of these remains the same: Promotion of healthy competition among the TSP’s and to ensure the customer gets the service that he hoped for. Let us have a look at some of the latest regulations:
-> The Telecommunication Interconnection Usage Charges (Thirteenth Amendment) Regulations, 2017
This amendment will come to effect from 1st October 2017.
A drastic decrease of 57% done and analysis of the outcome as explained by TRAI was as follows:
1) To set a clear background and hence enable TSP’s to plan their networks and businesses accordingly.
2) Reduction in termination charges will reduce the termination charge as a percent of retail tariff from 45% to 20% hence benefit the customer in terms of cost.
The Authorities will keep a close watch on the development and cost of implementing the latest technological changes for TSP’s and if need may arise revisit the policy to make changes as per industry’s requirement as well.
The subscriber who initiates the call and belongs to a TSP A will make a call to a subscriber of TSP B and as a result TSP A has to pay what is known as termination charges to TSP B, since the call lands on the MS of subscriber who is availing services from TSP B.
-> The Standards of Quality of Service of Basic Telephone Services(Wireline) and Cellular Mobile Telephone Services(Fifth Amendment) Regulations,2017
This amendment is in effect from 1st October 2017.
Present method used to access the QoS was through Drop Call Rates(DCR) and calculating the average would give a rough estimation as to how the network has performed for the gives service area. Like all other scenarios, the averaging method camouflaged the poor performing BTS and this left few subscribers complaining about the QoS. As a result below amendments were made to improve the QoS:
1) The calculation of DCR will be based on percentile basis instead of traditional averaging method used earlier. This will in turn help in :
o Identifying local areas that are unable to deliver the benchmark value (2%) for QoS as defined for DCR special distribution. The confidence interval for the same will rise to a reckoning value of 90% and will also help in increasing the benchmark value above 2%.
o The DCR temporal distribution method will give a 3% benchmark value for 97% of the cells.
2) Same method of caluculation will be applicable for VoLTE services.
Failing to follow the above standards may lead to a fine of Rs. 5 lakhs for the said TSP.
Looking at the above amendments one thing is clear that customers will benefit at the same time it will be interesting to note the effects it will have on the TSP’s and their revenues.
-Aishwarya Meshram (Analytics & Finance)