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ITIL Case Study for Telco – Service Desk

A leading communication provider wants to implement a contact/call center with an ITIL compliant service desk as major ITSM tool for its customers. The service provider also wants to implement multiple service desk tools and processes associated with it. It will enhance the operational efficiency of the operator. For this ...

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Artificial Intelligence (AI) – is it boon or threat?

This question is being debated for quite a while. Despite the advancements in AI, industry experts feel that there are both good and bad about what is emerging. Why do there are concerns about artificial intelligence today? After all AI is an emerging technology which takes huge amounts of information ...

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IoT – Back to The Future

Now a days the whole globe is revolving around the concept of IOT. Every industry wants to make the maximum use of this technology so that they can minimize the efforts involved. However, if experts are to be believed then the “maximum is yet to come”. Experts say” that what ...

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